I found myself explaining to a woman over the phone how to share a link on her facebook page tonight.  Then I found myself kicking myself for the internal sigh I had when the woman asked me to her.  The conversation ended with her crying and with me holding back my own tears.

The woman called to ask if there was a way to get a copy of a story that the station aired.  She was watching it on her computer and wanted a copy for her and her mom.  I started to explain that the newsroom administrat...


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